Findings
Finding 01 · Reservation to payout · Likely
Retained cancellation revenue with no payout
Villa Mimosa · HMA1092 · Impact €1,398.60
Evidence
sample-reservations.csv · row 94
- Reservation
- HMA1092
- Status
- Cancelled
- Retained, expected
- €1,398.60
- Paid out
- €0.00
sample-payouts.csv
- Payouts referencing it
- 0
- Searched rows
- 90
Action · Ask the platform for the cancellation payout on this reservation, quoting the code and the retained amount.
Finding 02 · Reservation to payout · Likely
Retained cancellation revenue with no payout
Le Balcon 12 · HMA1023 · Impact €1,161.85
Evidence
sample-reservations.csv · row 25
- Reservation
- HMA1023
- Status
- Cancelled
- Retained, expected
- €1,161.85
- Paid out
- €0.00
sample-payouts.csv
- Payouts referencing it
- 0
- Searched rows
- 90
Action · Ask the platform for the cancellation payout on this reservation, quoting the code and the retained amount.
Finding 03 · Reservation to payout · Likely
No payout found for this reservation
Bastide Olivier · HMA1030 · Impact €711.47
Evidence
sample-reservations.csv · row 32
- Reservation
- HMA1030
- Check-out
- 2026-03-25
- Expected net
- €711.47
- Basis
- stated in your export
sample-payouts.csv
- Payouts referencing it
- 0
- Searched rows
- 90
- Received
- €0.00
Action · Ask the platform which payout carried this reservation. If none did, claim the expected net quoting the reservation code.
Finding 04 · Reservation to payout · Likely
Retained cancellation revenue with no payout
Maison Vieux Port · HMA1046 · Impact €688.19
Evidence
sample-reservations.csv · row 48
- Reservation
- HMA1046
- Status
- Cancelled
- Retained, expected
- €688.19
- Paid out
- €0.00
sample-payouts.csv
- Payouts referencing it
- 0
- Searched rows
- 90
Action · Ask the platform for the cancellation payout on this reservation, quoting the code and the retained amount.
Finding 05 · Reservation to payout · Likely
Retained cancellation revenue with no payout
Bastide Olivier · HMA1000 · Impact €602.37
Evidence
sample-reservations.csv · row 2
- Reservation
- HMA1000
- Status
- Cancelled
- Retained, expected
- €602.37
- Paid out
- €0.00
sample-payouts.csv
- Payouts referencing it
- 0
- Searched rows
- 90
Action · Ask the platform for the cancellation payout on this reservation, quoting the code and the retained amount.
Finding 06 · Reservation to payout · Likely
Retained cancellation revenue with no payout
Studio Fontaine · HMA1069 · Impact €283.40
Evidence
sample-reservations.csv · row 71
- Reservation
- HMA1069
- Status
- Cancelled
- Retained, expected
- €283.40
- Paid out
- €0.00
sample-payouts.csv
- Payouts referencing it
- 0
- Searched rows
- 90
Action · Ask the platform for the cancellation payout on this reservation, quoting the code and the retained amount.
Finding 07 · Commission verification · Confirmed
Commission charged on a cancelled reservation
Villa Mimosa · HMA1092 · Impact €276.00
Evidence
sample-reservations.csv · row 94
- Reservation
- HMA1092
- Status
- Cancelled
- Your rule
- no commission on cancellations
- Charged
- €276.00
Action · Credit this commission back on the next owner statement, or correct the rule if cancellations are commissionable.
Finding 08 · Commission verification · Confirmed
Commission charged above the contract rate
Loft Canal 3B · Impact €238.00
Evidence
sample-reservations.csv · row 3
- Reservation
- HMA1001
- Base
- €1,025.00
- Rate
- 20%
- Expected
- €205.00
- Charged
- €219.00
sample-reservations.csv · row 9
- Reservation
- HMA1007
- Base
- €995.00
- Rate
- 20%
- Expected
- €199.00
- Charged
- €217.00
sample-reservations.csv · row 15
- Reservation
- HMA1013
- Base
- €489.00
- Rate
- 20%
- Expected
- €97.80
- Charged
- €111.80
sample-reservations.csv · row 21
- Reservation
- HMA1019
- Base
- €375.00
- Rate
- 20%
- Expected
- €75.00
- Charged
- €93.00
Arithmetic
- Reservations affected
- 15
- Base used
- accommodation only
- Total difference
- €238.00
Action · Recompute the commission on these reservations from the contract base and credit the difference on the next owner statement.
Finding 09 · Commission verification · Confirmed
Commission charged on a cancelled reservation
Le Balcon 12 · HMA1023 · Impact €221.00
Evidence
sample-reservations.csv · row 25
- Reservation
- HMA1023
- Status
- Cancelled
- Your rule
- no commission on cancellations
- Charged
- €221.00
Action · Credit this commission back on the next owner statement, or correct the rule if cancellations are commissionable.
Finding 10 · Cleaning and service · Worth checking
Turnovers with no cleaning fee collected
Le Balcon 12 · Impact €160.00
Evidence
sample-reservations.csv · row 13
- Reservation
- HMA1011
- Check-out
- 2026-03-28
- Cleaning fee collected
- €0.00
sample-reservations.csv · row 79
- Reservation
- HMA1077
- Check-out
- 2026-03-04
- Cleaning fee collected
- €0.00
Arithmetic
- Turnovers with no fee
- 2
- Usual fee at this property
- €80.00
- At stake
- €160.00
Action · Check whether these stays were cleaned. If they were, the cleaning was paid for and never rebilled.
Finding 11 · Reservation to payout · Confirmed
Payout short of the expected net
Bastide Olivier · HMA1012 · Impact €148.50
Evidence
sample-reservations.csv · row 14
- Reservation
- HMA1012
- Expected net
- €458.67
- Basis
- stated in your export
sample-payouts.csv · row 13
- Payout
- PO-4011
- Date
- 2026-03-06
- Amount
- €310.17
Arithmetic
- Expected
- €458.67
- Received
- €310.17
- Difference
- €148.50
Action · Open a payout query with the platform for the difference, quoting the reservation code and both amounts.
Finding 12 · Reservation to payout · Confirmed
Payout short of the expected net
Le Balcon 12 · HMA1047 · Impact €148.50
Evidence
sample-reservations.csv · row 49
- Reservation
- HMA1047
- Expected net
- €512.92
- Basis
- stated in your export
sample-payouts.csv · row 45
- Payout
- PO-4043
- Date
- 2026-03-12
- Amount
- €364.42
Arithmetic
- Expected
- €512.92
- Received
- €364.42
- Difference
- €148.50
Action · Open a payout query with the platform for the difference, quoting the reservation code and both amounts.
Finding 13 · Cleaning and service · Worth checking
Turnovers with no cleaning fee collected
Maison Vieux Port · Impact €140.00
Evidence
sample-reservations.csv · row 24
- Reservation
- HMA1022
- Check-out
- 2026-03-24
- Cleaning fee collected
- €0.00
sample-reservations.csv · row 90
- Reservation
- HMA1088
- Check-out
- 2026-03-27
- Cleaning fee collected
- €0.00
Arithmetic
- Turnovers with no fee
- 2
- Usual fee at this property
- €70.00
- At stake
- €140.00
Action · Check whether these stays were cleaned. If they were, the cleaning was paid for and never rebilled.
Finding 14 · Commission verification · Confirmed
Commission charged on a cancelled reservation
Maison Vieux Port · HMA1046 · Impact €125.40
Evidence
sample-reservations.csv · row 48
- Reservation
- HMA1046
- Status
- Cancelled
- Your rule
- no commission on cancellations
- Charged
- €125.40
Action · Credit this commission back on the next owner statement, or correct the rule if cancellations are commissionable.
Finding 15 · Commission verification · Confirmed
Commission charged on a cancelled reservation
Bastide Olivier · HMA1000 · Impact €124.20
Evidence
sample-reservations.csv · row 2
- Reservation
- HMA1000
- Status
- Cancelled
- Your rule
- no commission on cancellations
- Charged
- €124.20
Action · Credit this commission back on the next owner statement, or correct the rule if cancellations are commissionable.
Finding 16 · Cleaning and service · Likely
Cleaning invoiced with no turnover that day
Villa Mimosa · INV-938 · Impact €95.00
Evidence
sample-cleaning-invoices.csv · row 40
- Invoice
- INV-938
- Date
- 2026-03-02
- Property
- Villa Mimosa
- Amount
- €95.00
sample-reservations.csv
- Turnovers at this property that day
- 0
- Reservations searched
- 91
Action · Ask the supplier which stay this cleaning was for. With no turnover that day, it should not have been billed.
Finding 17 · Cleaning and service · Worth checking
Turnovers with no cleaning fee collected
Studio Fontaine · Impact €90.00
Evidence
sample-reservations.csv · row 35
- Reservation
- HMA1033
- Check-out
- 2026-03-11
- Cleaning fee collected
- €0.00
Arithmetic
- Turnovers with no fee
- 1
- Usual fee at this property
- €90.00
- At stake
- €90.00
Action · Check whether these stays were cleaned. If they were, the cleaning was paid for and never rebilled.
Finding 18 · Cleaning and service · Worth checking
Turnovers with no cleaning fee collected
Villa Mimosa · Impact €80.00
Evidence
sample-reservations.csv · row 46
- Reservation
- HMA1044
- Check-out
- 2026-03-08
- Cleaning fee collected
- €0.00
Arithmetic
- Turnovers with no fee
- 1
- Usual fee at this property
- €80.00
- At stake
- €80.00
Action · Check whether these stays were cleaned. If they were, the cleaning was paid for and never rebilled.
Finding 19 · Cleaning and service · Worth checking
Turnovers with no cleaning fee collected
Loft Canal 3B · Impact €70.00
Evidence
sample-reservations.csv · row 57
- Reservation
- HMA1055
- Check-out
- 2026-03-21
- Cleaning fee collected
- €0.00
Arithmetic
- Turnovers with no fee
- 1
- Usual fee at this property
- €70.00
- At stake
- €70.00
Action · Check whether these stays were cleaned. If they were, the cleaning was paid for and never rebilled.
Finding 20 · Cleaning and service · Worth checking
Turnovers with no cleaning fee collected
Bastide Olivier · Impact €70.00
Evidence
sample-reservations.csv · row 68
- Reservation
- HMA1066
- Check-out
- 2026-03-25
- Cleaning fee collected
- €0.00
Arithmetic
- Turnovers with no fee
- 1
- Usual fee at this property
- €70.00
- At stake
- €70.00
Action · Check whether these stays were cleaned. If they were, the cleaning was paid for and never rebilled.
Finding 21 · Cleaning and service · Confirmed
Cleaning cost above the fee collected
Le Balcon 12 · INV-916 · Impact €65.00
Evidence
sample-cleaning-invoices.csv · row 18
- Invoice
- INV-916
- Date
- 2026-03-27
- Cleaning cost
- €65.00
sample-reservations.csv · row 13
- Reservation
- HMA1011
- Check-out
- 2026-03-28
- Cleaning fee collected
- €0.00
Arithmetic
- Difference
- €65.00
Action · Rebill the difference, or renegotiate the cleaning fee you charge guests at this property.
Finding 22 · Cleaning and service · Confirmed
Cleaning cost above the fee collected
Le Balcon 12 · INV-910 · Impact €55.00
Evidence
sample-cleaning-invoices.csv · row 12
- Invoice
- INV-910
- Date
- 2026-03-28
- Cleaning cost
- €55.00
sample-reservations.csv · row 13
- Reservation
- HMA1011
- Check-out
- 2026-03-28
- Cleaning fee collected
- €0.00
Arithmetic
- Difference
- €55.00
Action · Rebill the difference, or renegotiate the cleaning fee you charge guests at this property.
Finding 23 · Commission verification · Confirmed
Commission charged on a cancelled reservation
Studio Fontaine · HMA1069 · Impact €44.00
Evidence
sample-reservations.csv · row 71
- Reservation
- HMA1069
- Status
- Cancelled
- Your rule
- no commission on cancellations
- Charged
- €44.00
Action · Credit this commission back on the next owner statement, or correct the rule if cancellations are commissionable.
Finding 24 · Cleaning and service · Confirmed
Cleaning cost above the fee collected
Maison Vieux Port · INV-903 · Impact €35.00
Evidence
sample-cleaning-invoices.csv · row 5
- Invoice
- INV-903
- Date
- 2026-03-28
- Cleaning cost
- €95.00
sample-reservations.csv · row 6
- Reservation
- HMA1004
- Check-out
- 2026-03-28
- Cleaning fee collected
- €60.00
Arithmetic
- Difference
- €35.00
Action · Rebill the difference, or renegotiate the cleaning fee you charge guests at this property.